Frequently Asked Questions
Everything you need to know about ANNKE security solutions and services.
What shipping methods are available and how long does delivery take?
We offer standard and expedited shipping via reliable carriers like DHL, FedEx, and UPS. Typical delivery times range from 3-7 business days depending on your location and the warehouse proximity.
Do ANNKE security cameras come with a warranty?
Yes, all ANNKE products are backed by a 2-year limited warranty. We also offer a 90-day money-back guarantee if you are not completely satisfied with your purchase.
How do I access my camera feed remotely?
You can access your live stream and recordings from anywhere using the ANNKE Vision app, available for free on both iOS and Android devices. A stable internet connection is required for the DVR/NVR.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options like Klarna or Affirm for flexible financing in select regions.
Are ANNKE cameras compatible with third-party software?
Most of our IP cameras support the ONVIF protocol, allowing them to integrate seamlessly with third-party software such as Blue Iris, Milestone, and various NAS systems like Synology or QNAP.
What should I do if I need technical support for installation?
Our dedicated technical support team is available via email and live chat. We also provide a comprehensive online help center with step-by-step installation guides, firmware updates, and troubleshooting videos.